Client Support Services – readily available, easily accessible, and with expert knowledge
SCT closely supports each investigator site, to resolve general enquiries, provide telephone alerts, resolve data demographic issues, facilitate kit inventory management and assist your investigators to access expert medical guidance 24/7 on laboratory issues.
|
COLLECTION KITS
SCT has designed collection kits that are easy to use.
All visit components and supplies are assembled in the kit, including the study, visit and site-specific request form, ensuring only the required testing is ordered and only the required demographics are captured.
Our collection kits have an expiry date that corresponds to the component with the shortest expiry. Additional bulk supplies are provided to each site to replace any expired components.
Our coloured laboratory collection manual and laminated collection instructions are also study-specific and contain all information required throughout a study, including resupply request forms, accreditation certificates and contact details for both SCT and our courier partners
|
|
|
|
|
|
INVESTIGATOR TRAINING
Additionally, the Client Support Services team can provide specialist staff to attend investigator meetings and offer professional training for the laboratory component of your trial. The training and support personnel will work closely alongside the nominated SCT Project Manager to ensure each client’s requirements are acknowledged and met.
Our laboratory network gives usdirect access to the experience and knowledge of more than 500 medical specialists worldwide: expert resources that benefit our clients.
|